Contact Information
UCF Card Services
104 Aquarius Agora Dr.
Orlando, FL 32816-0056
John T. Washington Center
Across from the UCF Bookstore
Room #104 | Phone: 407-823-2100
Regular Hours of Operation:
Monday 8 am to 6 pm
Tuesday – Friday: 8 am to 5 pm
Semester Break Hours of Operation:
Monday – Friday: 8 am to 5 pm
We will be closed on the following holidays:
- New Year’s Day – January 1
- Martin Luther King’s Birthday – January 20
- Memorial Day – May 26
- Independence Day – July 4
- Labor Day – September 1
- Veterans Day – November 11
- Thanksgiving Break – November 27 & 28
- Christmas Break – December 24-31
Contact Us Today
FAQs
Will my UCF ID be updated with my new photo?
Not unless you print out an updated card or badge. Note that while updating your Workday photo is complimentary, printing out an updated card or badge may incur a cost. Click here for card replacement fees.
When is the best time to visit the UCF Card office to update my photo?
We are best equipped to handle photo updates during these windows:
- After the last final on finals week until the start of Summer B Semester (typically early May until Mid-June)
- The week before the start of the Spring Semester (typically the first week of January)
When can I start using the amenities that the UCF Card provides, such as the Rec &Wellness Center or SGA Ticket Center?
All amenities that students get access to through their UCF Card are immediately accessible at the start of the semester you are currently enrolled in.
If there are any Academic, Financial or Health related holds on your MyUCF Account this may impact your ability to use the various services around campus.
What should I do if my card isn’t working?
Bring your UCF Card to the card office and our staff will promptly assess the situation. After assessment they will see if it’s possible to re-magnetize your magnetic stripe, located on the back of your card, for free. If this doesn’t work then you will be required to pay a $15 replacement fee for a new card.
Why is Knight Cash being Discontinued?
After careful consideration, we have decided to discontinue our Knight Cash program. With the rise of digital payment solutions like Apple Pay and Google Pay, we’ve seen a shift in customer preferences.
Transition Period:
- Continue using Knight Cash at participating vendors, including most restaurants, retail stores, laundry services, and vending options on campus.
- Pay-for-print stations will now accept credit card deposits for library and computer lab prints starting May 28th. (More details forthcoming)
- Final deposit day: Tuesday, May 27, 2025.
- Final purchase day: Thursday, June 22, 2025.
Knight Cash Refund Process:
- Direct Deposit (highly recommended)
- Paper Check mailed to your current address
- Valencia Downtown students can anticipate that their Knight Cash balances will be transferred to their PaperCut accounts.
Direct Deposit:
- Prevents delays due to lost checks or address changes.
- Refunds from students’ accounts can be direct deposited to any U.S. bank or credit union.
- Funds are available within 24 to 48 hours after processing.
- https://studentaccounts.ucf.edu/direct-deposit/.
Paper Check:
- Ensure your contact information is current in the UCF portal:
- Log into the myUCF portal.
- Under Student Self Service, select Personal Information.
- Select Home and Mailing Addresses.
- Update your permanent and mailing address.
Additional Information:
- Refunds for balances under $1 will not be processed. Use up your Knight Cash by June 22, 2025.
- Refunds for balances over $1 will begin in July.
- Track refunds https://studentaccounts.ucf.edu/wp-content/uploads/sites/6/How-To-Check-Your-Refund.pdf
- Remaining balances will first be applied to any outstanding university fees.
Please check your myUCF profile to ensure all details are updated.
What if I lose my card or find someone else’s card?
If you lose your UCF Card, you can freeze your Knight Cash account using your Online Account Manager to ensure it is not misused. Every vendor is contractually obligated to visually confirm that the photo on the card matches the individual that is presenting it at the time of purchase. There is a $15 replacement fee every time you replace your ID. Since your Knight Cash is linked to the Online Account, it will remain protected and will be available on your replacement card.
If you find a UCF Card, please drop it off at the UCF Card Services office in the John T. Washington Center as soon as possible to ensure the cardholder does not pay the $15 replacement fee. We will contact the cardholder to let them know we are holding their card. If you can’t drop it off immediately, please call 407-823-2100 and we will inform the cardholder when they can stop by and pick it up.
What happens if I let someone else use my UCF Card?
This is a matter of integrity. Being a member of the UCF community and possessing a UCF Card, which allows you access to all of the student amenities, is a privilege. Your UCF Card is for your use only. Any unauthorized use of your UCF Card will result in it being confiscated, all parties being questioned, and possible penalties.
For more information review the UCF Golden Rule https://goldenrule.sdes.ucf.edu/. Before you can be issued a replacement UCF Card you will have to obtain a form from the Office of Student Conduct https://osc.sdes.ucf.edu/. These forms must be signed in the Card Office.
What do I need to know about my replacement UCF Card?
Your replacement card will take between 30-40 minutes to update. Knight Cash funds will automatically transfer over to your new card. Any Meal Plan that is linked to your card will have to be manually updated by Dining Services. Building/ Residence Hall door access that is connected to your card will have to be updated (“Re-Keyed”) to reflect your new card number.
To re-key your UCF Card simply talk to your RA or visit Key Services in Neptune 159 (407-823-1239). For more questions please refer to the Housing website: https://housing.ucf.edu/.
Is there a way for my UCF Card to reflect my current academic status rather than just a generic Student such as Freshman, Senior, Masters, PhD etc.?
No, all UCF students will receive the same “Student” status. Otherwise, you would need to replace your card each year as your status changes.
Is my card safe with my phone while wireless charging?
Don’t keep your card with your phone while charging on a wireless charger. Doing so may damage your card, which will require replacement.
If I am a Valencia Downtown student, what do I need to know to get a card?
Valencia students should know their V#. The V# can be found by doing the following steps:
1. Log into Atlas
2. Click on the My Atlas Tab
3. Under Atlas Tools, click show VID#. This is found in middle of the page.
I’m currently a full time student and a part time staff member at UCF, is it possible to have two ID cards to reflect both statuses?
No, you can only have one active UCF Card at a time. In most cases your “Student” status will override your “Staff” or “Faculty” status on cards as long as you’re paying your tuition. If you take a semester off and decide to work on campus that same semester, you’re considered a staff or faculty member and not a student since you are not paying tuition or taking classes. Unless you’re informed otherwise by your employer, you do not need to purchase or update to a new UCF Card for the summer session.
In the event you use the University paid voucher for your tuition, your card will reflect your “Staff” or “Faculty” status only. The voucher covers the cost of tuition only and does not pay other student fees.
I legally changed my last name; can I get a new UCF Card that reflects this change?
Yes, first you must fill out the proper paper work with the Registrar’s Office in Millican Hall. This can take up to 24 hours to be processed in the system before the change will be made to your account.
Afterwards, come into the UCF Card office with your old UCF Card containing your previous last name as well as another form of updated identification reflecting your name change, such as a driver’s license. We can then swap your UCF Card out with an updated card with the correct changes.
I just got my UCF ID card and I’m seeing all this vague information on it, what does it all mean?
At the top of your UCF Card, you’ll find your first and last name as they appear in the university’s records. Just below that, on the left side, is your photo, along with your card’s expiration date.
Each UCF Card is valid for six years from the date it was issued. On the right side, you’ll see your unique 16-digit ISO number (beginning with 60092102), which serves as your personalized card identifier.
Additionally, your card displays your UCF ID number and your university affiliation status (e.g., Student, Staff, Faculty).
I found my old UCF Card, is there any way to re-activate it if it’s been replaced?
No, once you replace your lost UCF Card, any previous cards you have are de-activated and cannot be re-activated. If you find any old UCF Cards, simply hand them in to the card office so our staff can properly dispose of them for you. Be advised that if you try to use an old/de-activated card, it will be confiscated.
All UCF Cards expire exactly six years from the time they are issued. If your card is not expired but is worn/ damaged/ has an outdated design, the replacement fee will be $15. The only time you’re eligible for a free card is when your UCF Card is expired or you have a name or status change. In this case you MUST bring in your old card to swap it out; otherwise you are required to pay $15.
I am opening a UCF Student Checking account with Fairwinds Credit Union and want to link it to my UCF Card. What should I do?
Bring your current UCF Card to the Fairwinds Credit Union branch in the John T. Washington Center and they will connect it to your student bank account.
How often can I update my photo?
To keep this service complimentary, photos can be updated no more than once annually.
How much does it cost to update my photo?
There is currently no cost to update your photo.
How do I add funds to a departmental copy card?
You can now conveniently add funds to departmental copy cards using your PCard through the Papercut web portal.
To log in, use the last four digits of your LB# (found on the front of your copy card) as both your username and default password/PIN. For security purposes, we strongly recommend that all Copy Card holders update their default password. This can also be done through the Papercut portal.
Papercut Portal link: https://print.ucf.edu/admin.
Contact Information for Account Issues (Adding Funds)
📞 Phone: 407-823-5072
📧 Email: copiers@ucf.edu
🏢 Visit: UCF Card Services, John T. Washington Center
Do Veterans, Retirees or Alumni get special cards?
Yes! All Veterans receive a special Veterans logo on the bottom right of their UCF Card to signify their Veteran status as long as the proper paper work is filled out with the university. For more details go to the Veterans Academic Resource Center (VARC) website here: https://varc.sdes.ucf.edu/.
Staff or Faculty members who are retired receive a “Retired” UCF Card to use on campus for services such as the library and UCF merchandise discounts. For more details visit the Human Resources website: https://hr.ucf.edu/retired-employees/ucf-retirement-association/.
Card Services does not issue Alumni Cards. The UCF Alumni Office issues a special Keycard which grants them access to a multitude of events and benefits. For more details about the Alumni Key Card refer to the UCF Alumni Website here: https://ucfalumni.com/keycard.
Can I update my photo on my own, without visiting a UCF Card location?
We are looking into options for self-updating photos, however, currently the only way to update your photo is by visiting any UCF Card Location.
Can I punch a hole in my UCF Card so I can attach it to a key ring?
We advise against punching holes or tampering with the UCF Card in any way. Any modification to the card may result in it becoming damaged. All damaged cards are the sole responsibility of the cardholder and will cost $15 to replace.
Our office advises that you keep your UCF Card in the protective sleeve we provide you to minimize the chances of damaging or de-magnetizing your card. The card office sells lanyards to further protect your card from damage and becoming lost.
Can I have my ID Card mailed to me?
Fill out this form to have the ID mailed to you. There are additional charges for mailing.
Are there any restrictions on what I can wear for my photo?
When having your ID photo taken please note that all bandanas, hats, sunglasses, visors, etc. must be removed before your picture is taken. The only exceptions to this are items worn for cultural or religious purposes. i.e. Also, no funny faces. We only accept Smiles or Neutral Faces in headshot photos.